How To Disagree Without Being Disagreeable: Getting Your Point Across With The Gentle Art Of Verbal Self-Defense-..
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As bestselling author Suzette Haden Elgin proves, you don't have tolive your life on red alert. With her Gentle Art of VerbalSelf-Defense techniques, you'll be able to respond clearly tohostile comments from others--or deliver necessary negativemessages of your own--without sacrificing your dignity orprinciples. You'll learn to: * Keep domestic disagreements from escalating * Deliver criticism to coworkers, employers, or employees * Handle aggressive, negative comments about race, politics, orreligion * Provide discipline without increasing hostility * Use language that reduces tension and creates rapport in everysituation
| ISBN | 9780471157014 |
| Autor(a) | Elgin, Suzette Haden |
| Editora | Jossey-Bass |
| Ano de edição | 1997 |
| Páginas | 208 |
| Acabamento | Capa Dura |
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